Q1: Can I get one sample? Should I pay for it?
A1: Sample is free. You only have to bear the shipping cost. Sample cost would be refunded as soon as you place the official order.
Q2: Can you design and produce products according to customers?
A2: You are welcome to send the design or sample to us. After the customer's drawings are approved, they can be used for model samples within 5 working days.
Q3: Can I customize the logo?
A3: Yes, we can support OEM customization, or LOGO laser service. If customization is required, please consult customer service, and any questions will be answered within 24 hours.
Q4: How about the delivery time?
A4: Fast delivery, small orders and RTS products can be delivered within 1-15 working days. The delivery time is determined according to the order quantity. It usually takes 40-50 days for large orders.
Q5: How to inspect the product during production?
A5: We have QC department to follow raw material and finished inspection. Special inspection instrument in the lab to do necessory test. 3rd party inspection report to be done.
Q6: Do you offer service of signing trade secret protectin contract?
A6: Yes, we sign formal trade secret protection contract with lots of customers, especially to customer's patented design, customized packaging, and other related business information.
Q7: How to deliver goods?
A7: For samples or small orders, we ship them through DHL and other methods, and the transportation time is about 7-12 working days (depending on the specific receiving address). For large orders, the transportation channel is to be negotiated, which usually takes 40-60 days
Q8: What is the payment terms?
A8: You can pay through TT, Paypal, L/C etc.
Q9: Are you a factory or a trading company?
A9: We are a trade and factory consortium company. Our factory is located in Yangjiang City, Guangdong Province, China.
We hope those informations are helpful for you, if you have additional questions, please kindly contact us in any time, we will reply you within 24 hours.
